I was bothered by having several things in the program NOT work correctly "out of the box". Without their guidance I don't believe we would have made it. That was an absolute "must Have" in my opinion. Furthermore I was told that it would take 6 months and they were right on! came to Abilene and walked us through the setup. With that said it was my ignorance of the pricing rather than any problem with DM. It has been a hard transition from Franklin Estimating to Docket Manager. Booklet pricing is a little confusing, you would think that when you enter in the number of pages for a particular booklet that the number of sheets would automatically calculate based on the type of booklet selected and then further populate the press sheets figure. The checkout process is a little bit clunky especially for a public portal as the client must input their information and then are re-directed to a logon page where they have to then login.
The ability to list products in a grid-view as opposed to a list-view. One feature that I have been requesting for a while the ability to send an invoice with a link to pay on-line without the customer needing an on-line portal to log into.Īfter choosing DM for their on-line portals, there are a few thing that need improvement in that aspect. New feature requests are taken into consideration, thought through and implemented on a fairly regular basis. I could call in at most anytime and I got directly to an implementation person who would help me out with my issue. Setup took some time which is to be expected when setting up a system such as this, however, the support was fantastic. Went with DM because of on-line b2b portal integration.
Customer service and support have been very responsive to my needs and have been easy and enjoyable to work with. Overall the experience with the product and the company has been positive. Its capable of B2C at this time, but I think there are a few more features that are required to make it really work. B2C will hopefully be improved within a few versions. The software improves for the community, and there is great communication between the customers and Docket Manager.Īt the time of this review, Online Ordering is great at B2B, but not optimized for B2C. There is an online forum where Docket Manager customers are able to make feature requests, and multiple of them are always chosen to be implemented into the next release. They keep making improvements and updates do not cost anything. This system is really great as a MIS and a W2P combo, all in one package. We are able to offer them an easy method for re-ordering generic material, or to order custom variable data products.
This allows us to create custom online portals for clients. Docket Manager also features an online ordering store functionality.
Each section of Docket Manager has a straight forward user interface, that places content into locations where you would expect to find it. The workflow is well designed, from when you create a quote, convert it into an order, as it runs trough production, to when its shipped. Business sales reps are also able to access it from their mobile devices, to check up on order workflow, create a quote on the spot, and send direct emails, with custom generated files, directly from the online system. This allows me to work remotely and support multiple businesses. The software is accessible online from any location. Docket Manager is a great business that listens to the community, and makes improvements based on the suggestions their customers bring to the table.ĭocket Manager is hosted externally and requires no internal hardware to host. These are reported via support tickets, and usually get fixed with a roll-out either later that day or the next day. I use the system day to day for extended number of hours, and by working on it so closely I am capable of locating bugs and issues that another user might have overlooked. They have a really great support team and respond very quickly. Perspective of a Docket Manager Print Shop Administratorĭocket Manager and I have had a great relationship with attempting to improve the systems overall functionality.
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